Welcome to Serene Cargo Services. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
Use of Our Website
The content on this website is for your general information and use only. It is subject to change without notice. We do our best to keep the information accurate and up to date but do not guarantee its completeness or reliability.
Service Availability
Our moving services are available within the United Arab Emirates. Booking is subject to availability, and we reserve the right to refuse service if necessary.
Quotations and Pricing
All service quotes provided are estimates based on the information given by the customer. Final pricing may vary depending on actual service time, distance, or any additional services required. We maintain transparency and will communicate any changes clearly before proceeding.
Booking and Cancellation
We recommend booking your move at least 48 hours in advance. If you need to cancel or reschedule, please notify us at least 24 hours before the scheduled service. Late cancellations may be subject to a cancellation fee.
Liability
While we take every precaution to ensure safe handling and transportation, Serene Cargo Services is not liable for any damages caused by unforeseen circumstances, improper packaging by the client, or events beyond our control.
Customer Responsibilities
It is the customer’s responsibility to ensure that all items for transport are properly packed and ready for the agreed pickup time. Fragile and valuable items must be clearly identified and disclosed prior to the move.
Payments
Payments must be made in full upon completion of the service unless otherwise agreed in writing. We accept cash, bank transfer, and other agreed methods.
Privacy
We respect your privacy and handle your personal information according to our Privacy Policy.
Changes to Terms
Serene Cargo Services reserves the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at info@serenecargoservices.com or call us at +971 52 567 7811.
Last updated: April 2025