Privacy Policy

Introduction

Welcome to Serene Cargo Services.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy explains what information we collect, how we use it, and what rights you have regarding your data.

Who We Are

Our website address is: https://serenecargoservices.com
Business Name: Serene Cargo Services
Location: Dubai, United Arab Emirates
Contact Email: info@serenecargoservices.com
Phone Number: +971 52 567 7811

What Personal Data We Collect and Why

When you interact with our website, we may collect the following types of personal information:

  • Contact Details: Your name, email address, and phone number when you fill out our contact form.
  • Booking Information: Information related to your moving inquiries or service requests.
  • Technical Data: Your IP address, browser type, and interactions with our website (collected via cookies and analytics tools).

We collect this data to:

  • Respond to inquiries and provide quotations.
  • Improve our website and services.
  • Ensure security and prevent spam.

We only collect the information necessary to provide you with the best possible experience.

Comments

If visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.

An anonymized string (hash) from your email address may be sent to the Gravatar service to check if you are using it. You can review Gravatar’s privacy policy at https://automattic.com/privacy/.

Media

If you upload images to the website (such as for testimonials), please avoid uploading images that contain embedded location data (EXIF GPS), as visitors may download and extract such data.

Cookies

We use cookies to:

  • Save your form inputs (for convenience in future visits).
  • Analyze site traffic via anonymous statistics.
  • Improve website performance and user experience.

You can control or delete cookies at any time through your browser settings.

Embedded Content from Other Websites

Some pages may include embedded content (e.g., Google Maps, videos).
Embedded content behaves exactly as if you visited the other website and may collect data about you.

Analytics

We may use Google Analytics or similar tools to understand website traffic and user behavior.
No personally identifiable information is shared with these analytics providers.
You can opt out of Google Analytics tracking through your browser settings or ad-blocking extensions.

Who We Share Your Data With

We do not sell or share your personal data with third parties except:

  • Hosting Providers (for website operation and maintenance)
  • Email Service Providers (for managing inquiries)
  • Spam Detection Services (for website security)

All third parties are required to respect your privacy and comply with data protection regulations.

How Long We Retain Your Data

  • Contact form submissions: Retained for 6 months.
  • Analytics records: Retained for 1 year.
  • Customer inquiries or service bookings: Retained for up to 2 years for administrative purposes.

What Rights You Have Over Your Data

You have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw your consent at any time for processing your personal data.

To exercise these rights, please contact us at info@serenecargoservices.com.

Where Your Data Is Sent

Visitor submissions and comments may be checked through an automated spam detection service.
Our servers and backup systems are located in secure facilities, and some data may be stored in cloud storage services compliant with GDPR regulations.

How We Protect Your Data

We implement security measures including:

  • SSL Encryption on our website.
  • Firewall and malware protection.
  • Regular software and security updates.

Only authorized personnel have access to personal data.

What Data Breach Procedures We Have in Place

In case of any suspected data breach, we will:

  • Immediately investigate the breach.
  • Notify affected users if necessary.
  • Report significant breaches to regulatory authorities if required.

Contact Information

For any privacy-specific concerns, you can contact:
Privacy Officer — Serene Cargo Services
Email: info@serenecargoservices.com
Phone: +971 52 567 7811

Final Note

We reserve the right to modify this privacy policy at any time.
Please review it frequently to stay informed about how we are protecting your information.

Last updated: April 2025